Casino / Mobile
This page sets out the legal framework that governs your use of 1h88. Access to the platform, its services and any transactions you make depend on your local law and the eligible regions confirmed at account registration.
Our terms are written for the platform as it operates in supported regions. Whether you reach us via Nagad, Rocket or any other configured payment route, the same account-level rules apply to all activity on your profile. We do not make blanket claims about legal standing across all jurisdictions. If your country or region restricts access to platforms of this type, it is your responsibility to check local law before registering or transacting. We cannot advise on individual legal status in any territory. What we can confirm is the scope of our own obligations: we hold and process account data, we facilitate the payment routes visible inside your account, and we publish the terms that govern how disputes and account decisions are handled. Any payment instruction you submit through Nagad or Rocket is subject to both the terms displayed at the point of transaction and the broader account terms accessible from your profile menu. We update our policy documents when the platform changes in a way that affects user rights, and we aim to communicate material changes through the account notification area before they take effect.
Not every interaction on the platform falls under identical rules. The table below shows which areas this policy directly governs and what sits outside its reach. Understanding the boundary helps you know where to direct a question and what recourse is available to you.
Login, registration, identity verification and account suspension decisions all fall within this policy. Any step shown in your account settings page is governed by these terms. Access eligibility depends on your local law and region at the time of registration.
Deposits and withdrawals processed through Nagad, Rocket, bKash or Bank Transfer are covered by the payment terms linked in the transaction confirmation screen. Disputes over transaction amounts or statuses should be raised through the support routes listed on this page.
Game content supplied by studios available in the lobby — including titles from Bigtime Gaming, Spadegaming and PG Soft — is governed by each studio's content agreements. We publish what is available; we do not control studio-level content decisions or RTP disclosures.
External links, wallet providers and banking intermediaries operate under their own terms. When you initiate a Nagad or Rocket transfer, the wallet operator's own policies also apply. We are not a party to those terms and cannot resolve disputes that arise solely within a third-party service.
You have specific, practical rights in relation to the account data we hold and the decisions we make. Reviewing those rights does not require a formal legal process — most can be actioned directly from your account or by contacting our support team. If you believe a transaction record is incorrect, you can raise a correction request with the details of the transaction reference shown in your account history. For account data held about you, you can request a summary by submitting a written query through the email support route listed in the contact section below. Account closures, name corrections and linked wallet updates each have their own steps, shown when you navigate to the relevant account settings area. We respond to policy-related queries through the same support channels used for payment questions, so you do not need a separate contact path. Where a decision affects your account in a material way — such as a suspension — we will communicate the reason through your registered contact method. Availability of specific rights may vary depending on your eligible region and applicable local law.
Open the transaction history in your account to see all deposits, withdrawals and activity logs. Each entry carries a reference number you can use when raising a support query about that specific transaction.
Name, contact details and linked wallet information can be updated by following the steps in account settings. Some changes require identity verification before they are applied — the on-screen prompt will tell you what is needed.
Send a written query via the email route listed in the support section below. Include your account reference and the specific policy point you are asking about so the team can respond accurately and without unnecessary back-and-forth.
For urgent access issues — including locked accounts or unrecognised transactions — use the live chat route for a faster response. For detailed policy or data queries, email gives you a written record of the exchange.
Policy-related questions follow the same contact paths as account and payment support. Use the channel that suits the urgency of your query. For transaction disputes involving Nagad or Rocket, include the reference number from your account history when you write in.
Access live chat from the help icon in your account. Suited for account access issues, transaction status questions and urgent policy clarifications where a quick response matters.
Send detailed policy, data or correction requests to the email address published in the contact section of the site. A written exchange gives you a clear record for any follow-up query you may need to raise.
The help centre inside your account covers common policy questions, wallet linking steps for Nagad and Rocket, and the process for requesting account changes. Browse the topics before contacting support to save time.
Account security and data handling are central to how the platform operates. We store account data only for as long as it is needed to maintain your account and comply with applicable obligations. You can ask at any time what data we hold about you by writing to the email support route. Cookies on the site support account session management and basic analytics; you can review the cookie notice linked in the site footer.
We keep account and transaction records for the period required under our operational obligations. When an account is closed, data is retained only as long as necessary and then deleted or anonymised according to our internal retention schedule.
Session cookies keep you logged in as you move between the lobby, your wallet and account settings. Analytics cookies help us understand page performance. You can manage cookie preferences through the notice in the site footer at any time.
We use verification steps at login and when sensitive account changes are made, such as updating a linked Nagad or Rocket wallet number. If you notice unrecognised activity, contact support immediately using the live chat route.
To request a correction to data we hold, or to ask about deletion, submit a written request via email support with your account reference included. We will confirm receipt and outline the steps that follow, including any verification needed before the change is applied.
These are the questions we receive most often about policy, user rights and account data. If your question is not covered here, use the email or live chat routes listed in the support section above.
Access and the application of these terms depend on your local law and your eligible region at the time of registration. If you are accessing the platform from Bangladesh, check that your use is consistent with applicable local law. We do not make jurisdiction-specific legal representations.
Yes. Submit a written request via the email support route with your account reference. We will confirm what data is held and provide it in a readable format. Some data linked to open transactions may only be shareable once those transactions are settled.
After account closure, we retain records only for as long as our operational obligations require. Once that period ends, data is deleted or anonymised. You can ask for a timeline specific to your account by contacting support after submitting a closure request.
Open your transaction history and note the reference number for the entry in question. Then contact support via live chat or email, quoting that reference. Include the amount, date and the wallet number involved so the team can locate the record without delay.
Contact live chat immediately. From there the support team can place a temporary hold on account activity while the matter is reviewed. Follow up with an email including your account reference and a description of the activity you did not recognise, so there is a written record.
When we make a material change to the terms, we communicate this through the account notification area before the change takes effect. For minor clarifications that do not affect user rights, we update the policy document and note the revision date at the bottom of the page.